Privacy Policy
At Rapid Hire Limited Limited, we are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, submit an enquiry, request a quote, book a service or communicate with our team, how we use that information, when it may be shared, how long it may be kept and the rights you have under UK data protection law.
Who We Are
Rapid Hire Limited Limited is responsible for the personal information we collect through this website and through enquiries made by phone, email or online forms. This policy applies to website visitors, customers, prospective customers, suppliers and other people who contact us about our services.
You can contact us about this Privacy Policy or the personal information we hold using the details on our contact page, by emailing info@rapidhirelimited.co.uk, or by writing to Rapid Hire Limited Limited, Riverside House, Riverside Industrial Park, Moody Lane, Grimsby, North East Lincolnshire, DN31 2SY.
Information We May Collect
We may collect personal information such as your name, business name, phone number, email address, postcode, site address, enquiry details, service requirements and any other information you choose to provide when requesting a quote or contacting our team.
We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, pages visited and how you interact with the site. This helps us maintain website security, understand performance and improve the user experience.
How We Use Your Information
We use personal information to respond to enquiries, provide quotes, arrange bookings, deliver services, manage customer relationships, process administrative records, respond to complaints, improve our website and communicate with you about services you have requested or may reasonably expect from us.
We may also use information for legal, accounting, insurance, safety and compliance purposes, including maintaining records of service requests, waste management documentation, invoices, communications and operational requirements.
Our Lawful Bases for Processing
We only use personal information where we have a lawful basis to do so. Depending on the situation, this may include taking steps before entering into a contract, performing a contract with you, complying with legal obligations, pursuing our legitimate business interests, or relying on your consent where consent is required.
Our legitimate interests may include responding to business enquiries, managing customer relationships, improving our services, protecting our website, keeping appropriate business records and promoting relevant services to customers and prospective customers in a proportionate way.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, maintain business records, meet legal obligations, resolve disputes and protect our legitimate interests.
Retention periods may vary depending on the type of information, the nature of the service, legal requirements and whether the information is needed for accounting, compliance, insurance or operational purposes. When information is no longer required, we will delete it or anonymise it where appropriate.
Your Data Protection Rights
Under UK data protection law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion of information, restrict or object to certain processing, request data portability and withdraw consent where processing is based on consent.
These rights are not absolute and may depend on the circumstances. If you wish to exercise your rights, please contact us using the details in this policy and we will respond in accordance with applicable data protection requirements.
Security, Updates and Complaints
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website, email system or online transmission can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through online forms or email.
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations. If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office.